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Frequently Asked Questions

  • Are meals included in the price?

    Enjoy complimentary à la carte dining in the Sapphire Main Dining Room for breakfast, lunch and dinner each day, the Windjammer Café for all day buffet style dining, and 24hr alfresco dining in Café Promenade.

    Speciality Restaurants are also available – please note that cover charges will apply.

  • Am I guaranteed to access to all shows onboard?

    Stages at Sea is run “festival style,” with multiple shows going on simultaneously. All of these shows are general admission, so you’re welcome to come and go as you wish! There are performances where capacity is limited, however the artists perform multiple times during the cruise.

  • What is the dress code onboard?

    We want you to be comfortable and have as much fun as possible! Our dress code is way more relaxed than a normal cruise, however we’d love for your to get involved and dress up on our Theme nights! The only dress code we do ask is that you don’t wear any bathing suits or ripped clothing in the dining room.

  • Will I get sea sick?

    Chances are you will not. However, if you tend towards motion sickness, you can purchase something over the counter or see your Doctor before you go.

  • Is internet access available from the ship?

    Yes, there are two options for staying connected while onboard.

            i) VOOM Wireless Internet Access (Wi-Fi)

    The fastest internet at sea is now available fleet wide. All you need is a wireless device with Wi-Fi capability. Choose from either our surf only , or our ‘surf + stream’ package for up to 5 of your devices! Package prices will vary.

    Log on to the to the network “royal-wifi” using your device, open your browser and follow instructions to log on.  Prices for internet access vary and are subject to change.

            ii) The Internet Cafe/Workstation

    These stations provide access to e-mail and the Internet, the location of which vary depending on the ship.

  • Are there child care facilities onboard?

    Click here to learn about RCCL’s award-winning fun for kids programs. They have fantastic activities for toddlers to teens at their dedicated activity areas with fun and games designed especially for their age groups.

  • What is an Onboard Expense Account? How do I pay for purchases onboard?

    An Onboard Expense Account is the cashless system used for all on board purchases and services. Your SeaPass card acts as your onboard ID, stateroom/suite door key and your card to charge onboard purchases to.

    The account may be set-up in advance through the online check-in process or at the pier when you check in. You can register either a credit card or set up a cash account.  We accept Visa, Mastercard, American Express, Optima, Discover and Diner’s Card.

    You may establish a master account and add guests from your stateroom or even another stateroom, to be authorised purchasers on your account. Alternatively, guests in the same stateroom may each register their own credit card to their account.

    For each purchase made on board the ship you will receive a receipt at the point of sale.  A final statement will be delivered to your stateroom on the last night of your cruise holiday for your review. You can check your account through your interactive stateroom TV during your cruise. If you are travelling on consecutive cruises, your account will be settled at the end of each cruise.

    Guests that set up an account with a credit card should verify the statement.  If all purchases are correct, they will automatically be charged to the credit card registered.

    Guests with a cash account will need to settle their statement onboard before disembarking.  The ship will provide you with specific details when you set up the cash account. Guests are required to place a cash deposit when setting up their account onboard. You can also use Traveller’s Cheques to set up a cash account. We do not currently accept pre-paid credit cards for onboard payment.

    There is a daily spending limit set on cash accounts, dependant on cruise duration.

     

    Holding Charges

    Whilst you are onboard, your daily spend will be authorised at the close of business each day. Your card provider, as part of their standard procedures, may retain these authorisations for up to 28 days and this is outside of the control of RCL Cruises Ltd. For this reason, you may wish to set up a cash only account or register a credit card rather than a debit card at the start of your sailing. You may also wish to contact your bank at the end of your cruise to assist with any outstanding authorisations.

  • What if I have any special requests with regard a disability, a medical condition or a dietary requirement?

    We welcome guests with disabilities or special requirements based around a medical or dietary condition and work hard to assist them throughout their holiday. For details on how we can assist and how to contact us with your requirements please see below.

    For further details on Special Services please follow the link here.

  • What kind of assistance do you provide in getting on and off the ship?

    We have personnel with wheelchairs who provide assistance in pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not allowed to lift guests. During peak times there may be a wait for assistance. If you need further details on arranging pier assistance, please contact our Reservations Service Team on 0844 417 0320*.

    *Calls cost 7p per minute plus your phone company’s access charge.

  • What is the minimum age for consuming alcohol onboard?

    The minimum age will be reduced to 18. Guests aged 18 and over will not need to be sailing with their parent or legal guardian and there will be no requirement for a waiver to be signed. All guests will be expected to comply with our Company Guest Conduct Policy, which can be found at the Guest Relations desk once you board.

  • What electrical voltage is offered on board?

    All of our Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets. You can use standard UK electrical items onboard, but will need an adaptor to use the UK 3 pin plugs in either the 2 flat pin US socket or the 2 round pin Northern Europe socket, both of which we use in the staterooms. Adaptors are available in most high street electrical stores, supermarkets etc.

  • How do I stay up to date with what’s happening on the ship?

    Prior to the cruise you will receive a detailed program of what you can expect during your festival at sea.  Then when onboard, you will also receive daily programs delivered to your cabin each and every information of everything happening around the ship.  There will also be TV screens and announcements informing you of activities, shows and events, so you won’t miss a beat!

  • Where does the Ship dock in Amsterdam, Holland

    Cruise ships normally dock at Passenger Terminal Amsterdam just east of the Central Station right in the city center. There is a tram stop outside where you can take tram 26 one stop to Centraal Station (the city’s main transport hub) or you can easily walk to the station (15 minutes).

  • What do you do when the ship is in port?

    There are a host of shore excursions that you can choose from. You can sign up onboard, or sign-up online before you travel. If you stay onboard you can relax, listen to some music or just hang out.  You can find more information by clicking on the Festival Details Page

  • What is the Smoking Policy on board?

    For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognise that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain public areas of the ship as “smoking areas”.  Full details of smoking areas will be provided onboard.

  • When and how can I disembark?

    While onboard, you will receive detailed instructions about clearing customs and immigration and all the relevant information you need to disembark.

    Once the ship has received proper clearance from the port, disembarkation can begin. Specific disembarkation details will be delivered to you on the ship.

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