Once Onboard

What Coronavirus (COVID-19) Health Protocols are in place and is it safe to cruise?

Coronavirus (COVID-19) Health Protocols

Royal Caribbean is currently laser-focused on additional safety enhancements for its return to service. To develop their future boarding screening process and updated health protocols, they are collaborating with government health authorities, the Cruise Lines International Association, and their own team of medical experts. These are not yet finalized, but when they are, we will be sure to let you and your Travel Advisor know via email.

We know that our 70+ guests and those with chronic conditions are especially eager to understand what cruising will look like in the future. While subject to change, via the Cruise Lines International Association, they have confirmed that the previous restrictions were lifted in early April after cruise lines suspended service. Please know that every decision both we at Floating Festivals and Royal Caribbean make, and all of the fine-tuning we do, has your well-being in mind. We miss you – and can’t wait to welcome you back onboard.

To find out more about Royal Caribbean’s response plan to keep all of us healthy, please click on the link below.  The health, safety, and comfort of our guests and crew remain our highest priority.


Are Meals Included in the Price?

Enjoy complimentary à la carte dining in the Main Dining Room for breakfast, lunch and dinner each day, the Windjammer Marketplace for all day buffet style dining, and 24hr alfresco dining in Café Promenade, along with many others.

Speciality Restaurants are also available – please note that cover charges will apply.  See all dining options HERE

Am I guaranteed to access to all shows onboard?

Stages is run “festival style,” with various shows and entertainment going on around the ship.  The main shows will be in the main theatre where every a is a good seat.  Seating is not allocated but will be festival style in terms of a first come first served basis. You will be able to watch all the main theatre shows because we will not be booking more passengers than what can be held in the theatre for all dinner sittings.  

The shows will be allocated accordingly to what people’s dining is and this will all be communicated closer to the time.  So there is no need to book the shows in advance, you will be able to see them at an allocated time that will be advised to you.

Can I pre-purchase a Drinks Package for the cruise?

We are delighted to announce several Beverage Packages onboard our ‘Stages’ cruise.  The full list and how to book can be found below on our website by clicking HERE.  The Deluxe Drinks Package is inclusive of onboard taxes and gratuities.  *Beverage package prices are subject to the currency exchange at the time of booking.

Important Note from RCCL’s T&C’s:

“All guests of legal drinking age in the same stateroom and under the same stateroom booking number are required to purchase the same beverage package. The package cannot be shared by guests. Guest agrees to not provide or share drinks with other guests; a violation of this may result in cancellation of the guest’s package and the guest will not receive a refund or credit of any kind”

What is the dress code onboard?

We want you to be comfortable and have as much fun as possible! Our dress code is way more relaxed than a normal cruise, however, we’d love for you to get involved and dress up on any Theme nights or Formal nights! The only dress code we do ask is that you don’t wear any bathing suits or ripped clothing in the dining room.

Will I get sea sick?

Chances are you will not. However, if you tend towards motion sickness, you can purchase something over the counter or see your Doctor before you go.

Is internet access available from the ship?

Yes, there are two options for staying connected while onboard.

i) VOOM Wireless Internet Access (Wi-Fi)

The fastest internet at sea is now available fleetwide. All you need is a wireless device with Wi-Fi capability. Choose from either our surf only or our ‘surf + stream’ package for up to 5 of your devices! Package prices will vary.

Log on to the network “royal-wifi” using your device, open your browser and follow instructions to log on.  Prices for internet access vary and are subject to change.

ii) The Internet Cafe/Workstation

These stations provide access to e-mail and the Internet, the location of which varies depending on the ship.  For more information, see more details HERE.

You will also be able to pre-book this on your PRE-CRUISE PLANNERwhen it opens up for additional purchases.

Is there child care facilities onboard?

We have a full program for kids and teens of all ages.  For more information, please see our Kids & Teens page HERE

What is an Onboard Expense Account? How do I pay for purchases onboard?

An Onboard Expense Account is a cashless system used for all onboard purchases and services. Your SeaPass card acts as your onboard ID, stateroom/suite door key and your card to charge onboard purchases.

The account may be set-up in advance through the online check-in process or at the pier when you check in. You can register either a credit card or set up a cash account.  We accept Visa, Mastercard, American Express, Optima, Discover and Diner’s Card.

You may establish a master account and add guests from your stateroom or even another stateroom, to be authorised purchasers on your account. Alternatively, guests in the same stateroom may each register their own credit card to their account.

For each purchase made on board the ship, you will receive a receipt at the point of sale.  A final statement will be delivered to your stateroom on the last night of your cruise holiday for your review. You can check your account through your interactive stateroom TV during your cruise. If you are travelling on consecutive cruises, your account will be settled at the end of each cruise.

Guests that set up an account with a credit card should verify the statement.  If all purchases are correct, they will automatically be charged to the credit card registered.

Guests with a cash account will need to settle their statement onboard before disembarking.  The ship will provide you with specific details when you set up the cash account. Guests are required to place a cash deposit when setting up their account onboard. You can also use Traveller’s Cheques to set up a cash account. We do not currently accept pre-paid credit cards for onboard payment.

There is a daily spending limit set on cash accounts, dependant on cruise duration.


Holding Charges

Whilst you are onboard, your daily spend will be authorised at the close of business each day. Your card provider, as part of their standard procedures, may retain these authorisations for up to 28 days and this is outside of the control of RCL Cruises Ltd. For this reason, you may wish to set up a cash-only account or register a credit card rather than a debit card at the start of your sailing. You may also wish to contact your bank at the end of your cruise to assist with any outstanding authorisations.

What if I have any special requests with regard a disability, a medical condition or a dietary requirement?

We welcome guests with disabilities or special requirements based around a medical or dietary condition and work hard to assist them throughout their holiday. For details on how we can assist and how to contact us with your requirements please see below.

For further details on Special Services please follow the link HERE.

What is the minimum age for consuming alcohol onboard?

The minimum age will be reduced to 18. Guests aged 18 and over will not need to be sailing with their parent or legal guardian and there will be no requirement for a waiver to be signed. All guests will be expected to comply with our Company Guest Conduct Policy, which can be found at the Guest Relations desk once you board.

What kind of assistance do you provide in getting on and off the ship?

We have personnel with wheelchairs who provide assistance in pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not allowed to lift guests. During peak times there may be a wait for assistance. If you need further details on arranging pier assistance, please contact our Reservations Service Team on 0344-417-0320 (local call cost).

Am I allowed to bring any alcohol onboard in Southampton or in any port of call the ship goes to?

Unfortunately, you will not be able to bring any alcohol onboard when embarking in Southampton. Any alcohol purchased in any port or from Shops On Board during the cruise will be stored by the ship and delivered to your cabin on the last day of the sailing.


What electrical voltage is offered onboard?

All of our Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets. You can use standard UK electrical items onboard but will need an adaptor to use the UK 3 pin plugs in either the 2 flat pin US socket or the 2 round pin Northern Europe socket, both of which we use in the staterooms. Adaptors are available in most high street electrical stores, supermarkets etc.



How do I stay up to date with what’s happening on the ship?

Prior to the cruise, you will receive a detailed program of what you can expect during your festival at sea.  Then when onboard, you will also receive daily programs delivered to your cabin each and every information of everything happening around the ship.  There will also be TV screens and announcements informing you of activities, shows and events, so you won’t miss a beat!

Where does the Ship dock in Zeebrugge (Belgium)?

Full details of where we dock in each port of call will be provided closer to the cruise.

What do you do when the ship is in port?

There are a host of shore excursions that you can choose from. You can sign up onboard, or sign-up online before you travel. If you stay onboard you can relax, listen to some music or just hang out.  You can find more information by clicking on the Festival DetailsPage

What is the Smoking Policy on board?

For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognise that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain public areas of the ship as “smoking areas”.  Full details of smoking areas will be provided onboard.

When and how can I disembark?

While onboard, you will receive detailed instructions about clearing customs and immigration and all the relevant information you need to disembark.

Once the ship has received proper clearance from the port, disembarkation can begin. Specific disembarkation details will be delivered to you on the ship.

Disembark usually takes place between 6:30 am – 10:00 am, with everyone off the ship by 10:00 am at the very latest.

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